Guest Services

 
 
 

Auto services

Don’t just park your car, make it shine and protect it against scratches. V-Kool offers window filming, polishing and paint protection. Available at level 2 and 5 of the car park.

Baby Changing Facilities

We have baby changing facilities in all women and men bathrooms, which are equipped with a changing station and comfortable seating for breast-feeding in women bathrooms.

Currency Exchange and ATMs

You can easily exchange your local currency with BHD in three different locations on the ground and first floor.

Customer Service Desks

There are two customer service desks located on the ground and second floor of the mall. Customer service representatives can assist you with inquiries or complaints as well as offer a range of services to our shoppers including mall information, lost and found, wheelchair, portable chargers and others.

First Aid

The mall is equipped with a first aid room for minor injuries, located close to gate 2. Customer service desks are also equipped with a small first aid kit.

Florist

Select the perfect gift for any occasion and indulge your senses with fresh-cut flowers at Carrefour hypermarket.

Kids Cart

Keep their little feet comfortable with Cuddle Carts service available at gate 1, 5 and 7 for a small fee.

Lost & Found Assistance

Misplaced or lost an item during your visit? Contact one of the two customer service desks located on the ground floor and second floor for assistance.

Mall Directory

A list of all the stores in City Centre Bahrain mall and their locations in a pocket size map available in both Arabic and English which can be found at the customer service desks in the mall.

MallConnect-Free Wi-Fi

Free Wi-Fi service is available in the mall. Please connect to Mall Connect from the list of Wi-Fi networks. For any assistance, please visit the customer service desk.

Pay Phone

Forgot your mobile phone? Don’t worry, we got you covered with public pay phones near gate 1, 2, 3 and 4 all of them are located on the ground level.

Portable Chargers

Portable Chargers are available free of charge at the customer service desks on the ground and second floor, based on availability.

Prayer Rooms

Prayer rooms for men and women are located on the second floor inside the Souq area.

Special Needs Parking

There are designated parking spots for persons with special needs located close to the mall entrances.

Taxis drop-off and pick-up

Every taxi driver in Bahrain will know how to get to City Centre Bahrain.

Valet Parking Service

An optional service offered at gate 4 and Saks Fifth Avenue gate, enabling you to leave your car safely with one of the employees and return it to you at the gate when you finish shopping for a small fee.

Wheelchairs

Wheelchairs are available free of charge at all the customer service desks on the ground and second floor, based on availability.